There have been issues on the North end of Main Street over the last several months. Please see the Instructions for Use and Care of Your Grinder Pump from Washington County.
If you have an issue with your water service, please contact Boonsboro Town Hall at 301-432-5141 (option 3). If you have an after-hours water emergency, please call 301-745-1475. This phone number sends an emergency page to Boonsboro’s Public Works staff at home. They are not able to answer billing questions. Please only call this number for emergencies.
For any sewer issues or after-hours emergencies, or if the red light on your sewer grinder pump comes on, please contact the Washington County Department of Water Quality at 240-313-2600.
Water and sewer services are provided and billed by two separate entities. Water service and billing is provided by the Town of Boonsboro. Sewer service and billing is provided by the Washington County Department of Water Quality. Both services are billed quarterly and based on water usage. Please be sure to send your payments to the appropriate provider. Sending your payment to the wrong provider could cause delays in your payment being received and result in late fees.
Water payments should be sent to Town of Boonsboro, 21 N Main St, Boonsboro, MD 21713. Sewer payments should be sent to Washington County, 100 West Washington St, Hagerstown, MD 21740.
For questions about your water bill, please contact the Town of Boonsboro at 301-432-5141 (option 3). For questions about your sewer bill, please contact Washington County Department of Water Quality at 240-313-2317.
Please email firstname.lastname@example.org with your account number and your phone number, or call 301-432-5795 to update the number on file for you.
During winter, all residents should consider where some important pieces to the utilities are located on their property. Specifically, everyone should know where their water meter, their sewer grinder pump and their sewer clean out are located and they may want to mark each of them with a stake. Should there be a snow fall that covers these components and one of them malfunctions, having them clearly marked with a stake will enable the utility workers to find and repair the problem more quickly. Please consider taking a few minutes and marking each of these components with a stake. If you have any questions, please contact Keedysville Town Hall at 301-432-5795, Monday-Friday, 8:00am to 2:00pm.
It is vital to protect your pipes from freezing. Insulation, heat tape and other methods are recommended. You may want to let your water drip during the coldest weather. The American Red Cross has a very informative web page on the subject located at www.redcross.org/prepare/disaster/winter-storm/preventing-thawing-frozen-pipes.